Responsible Gaming at 399d

399d offers six dedicated tools to help you maintain control over your gaming activity. All tools are free to use and available directly from your account settings.

399d is built on the principle that gaming should always be a source of entertainment, never a source of harm. For the vast majority of our Bangladeshi players, betting on cricket, playing slots, or joining a live casino session is a fun and social activity — part of enjoying the BPL season, the T20 World Cup, or simply unwinding after a busy day in Dhaka or Chittagong. We want to keep it that way.

However, 399d also understands that for a small number of individuals, gambling can develop into something more difficult to manage. Problem gambling can affect anyone, regardless of age, background, or income level. Our responsible gaming programme is designed to catch early warning signs, provide immediate support, and ensure that no player ever feels trapped or without options.

We regularly train our customer support team to identify players who may be at risk and to respond with empathy and practical assistance. Our platform uses automated monitoring to flag unusual patterns such as rapidly increasing bet sizes, unusually long sessions, or repeated failed withdrawal attempts — so we can proactively reach out to players who may need support.

The 399d platform is strictly available to adults aged 21 and above. This reflects our genuine belief that online gaming is an adult activity and that young people must be protected from its potential risks. Before a player account is activated, identity verification is completed to confirm the applicant meets the minimum age requirement.

If you are a parent or guardian and concerned that someone under 21 in your household may be accessing 399d, please contact our support team immediately. We will investigate and take prompt action. We also recommend using parental control software on shared devices to prevent unauthorised access to gaming platforms.

One of the most effective ways to manage your gaming budget is to set a deposit limit from the outset. 399d allows every player to set caps on the maximum amount they can deposit over any given time period. Limits can be set, reduced, or removed — subject to a cooling-off period for increases — directly from account settings.

• Daily deposit limit: Set the maximum amount you can deposit in any single calendar day.
• Weekly deposit limit: Cap your total deposits across any rolling 7-day period.
• Monthly deposit limit: Set a maximum total deposit for any rolling 30-day period to stay in full control of your monthly budget.
• Limit reductions take effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before the increase is applied.

If you feel your gambling has become difficult to control, self-exclusion allows you to block your own access to 399d for a defined period or permanently. Self-exclusion is not a sign of weakness — it is a responsible decision that many players make to protect their financial and personal wellbeing.

To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings. Your request will be processed within 24 hours. Once active, you will not be able to log in, deposit, or receive any promotional communications from 399d for the duration of the exclusion period.

• Short-term self-exclusion: 1 month, 3 months, or 6 months — suitable if you need a defined period away from gaming to reassess your habits.
• Long-term self-exclusion: 1 year or 5 years — for players who recognise a persistent problem and want a longer period of protection.
• Permanent self-exclusion: A permanent and irrevocable closure of your account with no option to reopen. Our team can advise you on this option if you feel it is the right step.

Sometimes you simply need a short break without the pressure of a formal self-exclusion. The time-out feature at 399d lets you pause your account for a fixed period, after which access is automatically restored. This is ideal if you are feeling stressed, have had a run of losses, or just want to step back and reset. Available time-out periods are:

• 24 hours: A one-day pause — useful after an impulsive session where you need time to reflect before playing again.
• 1 week: A seven-day pause that creates meaningful distance from the platform without a lengthy commitment.
• Up to 6 weeks: An extended pause for players who want a longer period of reflection but plan to return to gaming in due course.

Problem gambling can develop gradually and does not always look the same. Being aware of the warning signs — in yourself or someone you care about — is the first step towards getting help. Common signs include:

Even if gambling has never caused you difficulties, following these simple practices helps keep your gaming positive and in control at all times:

• Set a budget before you start playing and stick to it regardless of the outcome. Treat gambling as an entertainment cost, not a potential income source.
• Only gamble with money you can afford to lose. Never use funds intended for rent, utilities, food, or school fees.
• Take regular breaks during gaming sessions. Step away from the screen for at least a few minutes every hour.
• Never chase losses. Increasing your bet size to recover lost money is one of the most common ways gambling problems escalate.
• Avoid gaming when you are tired, stressed, or upset. Your decision-making is impaired in these states and you are more likely to make choices you will later regret.
• Balance your gaming with other activities. Maintain healthy hobbies and social connections outside the platform so gaming remains one enjoyable part of a well-rounded life.

If gambling has started to feel like a problem — whether for you or for someone in your family — please know that help is available and seeking support is always the right move. Our 399d customer support team is trained to handle these conversations with complete confidentiality and genuine care. There is no judgement here, only support.

You can contact us at any time — day or night, seven days a week — and our team will respond as quickly as possible. Whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, or anywhere else in Bangladesh, our support is equally accessible to all players across the country.

We also encourage players concerned about their gaming habits to speak openly with a trusted friend or family member. Sharing your concerns with someone you trust is a powerful first step, and our support team can help guide both you and your loved ones on what steps to take next.